Mister Car Wash Transforms Business Security with Interface
The nation’s largest chain of automated car wash locations has chosen Interface to streamline video and alarm monitoring services to lay the foundation for better safety and operating efficiency.
Mister Car Wash, North America’s largest car wash network, has chosen Interface Systems, a leading managed service provider to upgrade and optimize video monitoring and alarm systems.
Interface overhauled CCTV and alarm installations to address high-priority safety and security events unique to Mister’s car wash operations. As a part of the upgrade, Interface successfully integrated security camera feeds with a third-party vehicle anti-collision system. In addition to technology upgrades, Interface trained Mister Car Wash’s employees to get the most out of the upgraded systems and handle exceptions.
By upgrading and optimizing the video monitoring and alarm systems with Interface, Mister Car Wash has reduced false alarms, minimized instances of false vehicle damage claims, reduced general liability issues, and improved overall safety at their locations.
With Interface, Mister Car Wash is able to expand operations rapidly and yet deliver a consistent and memorable customer experience.
About Mister Car Wash
Headquarters: Tucson, Arizona
Interface Services for Salata:
- Video surveillance, managed alarm
- Integration with a third party vehicle anti-collision tunnel optimization system
Challenges in Protecting Automated Car Wash Locations
Jim Figueredo
Director of Asset Protection, Mister Car Wash
Mister Car Wash is the largest car wash operator in North America. That’s not stopping
them from rapidly expanding operations by opening greenfield locations and acquiring regional brands.
According to Jim Figueredo, Director of Asset Protection at Mister Car Wash, “The safety and monitoring systems at Mister Car Wash are critical components needed to deliver a safe and consistent customer experience at all our locations. Our goal was to upgrade these systems through better design, next-generation technologies, and through systems integration.”
However, Jim and his team faced several challenges with legacy video monitoring and
alarm systems that failed to inspire confidence among employees and fell short of ROI goals.
Existing security vendors were out of sync with the solution Mister Car Wash really needed to address critical pain points. Mister Car Wash was looking to make a clean break from legacy solutions to tackle three critical requirements:
1. Better design and placement of alarm sensors
2. A complete revamp of the security camera system
3. Seamless integration of the camera system
“The way security cameras and alarm sensors were chosen and deployed created more problems than they solved. We were looking for a partner that understood our business goals with the capability to design solutions that elevate customer experience and maximize productivity for our staff,” says Figueredo.
“The way security cameras and alarm sensors were chosen and deployed created more problems than they solved. We were looking for a partner that understood our business goals with the capability to design solutions that elevate customer experience and maximize productivity for our staff.”
Jim Figueredo
Director of Asset Protection, Mister Car Wash
Better Solutions - Designed for the Future
Mister Car Wash chose to work with Interface not only to address the immediate challenges associated with CCTV camera and alarm systems but also to create a foundation for consistently replicating safety and security best practices across all future locations.
“Interface’s consultative approach to identifying key problems and innovative solution design was a breath of fresh air for us. We knew we had a partner we could trust and it did not take much of an effort to build a general consensus to work with Interface,” says Figueredo.
“The way security cameras and alarm sensors were chosen and deployed created more problems than they solved. We were looking for a partner that understood our business
goals with the capability to design solutions that elevate customer experience and maximize productivity for our staff,” says Figueredo.
The video monitoring and alarm solution implemented by Interface helped Mister Car Wash standardize the setup needed for any new greenfield location and also addressed unique challenges in upgrading locations acquired from other car wash companies.
Jim Figueredo
Director of Asset Protection, Mister Car Wash
Upgraded alarm system:
Revamped CCTV monitoring:
Successful integration with vehicle Anti-Collision System:
Earlier attempts to integrate the vehicle anti-collision system with video cameras were unsuccessful. Interface collaborated with the solution provider to design and implement an integrated vehicle anti-collision system. The solution tracks the flow of vehicles inside the car wash tunnel and automatically stops the conveyor belt if an imminent collision is detected. Successfully implementing this solution has been a game-changer for Mister Car Wash in delivering superior safety and tunnel while reducing overall cost by allowing the vehicle analytics system cameras to function as dual-use devices.
“Interface was the only vendor who was able to seamlessly integrate our cameras and NVR with the anti-collision system. This allowed us to reduce costs while improving operations.”
Jim Figueredo
Director of Asset Protection, Mister Car Wash
Comprehensive employee training:
“Interface has consistently managed expectations at every stage from design to implementation. Timely support and training have allowed our teams to make the most out of our loss prevention systems. My team has gained tremendous credibility with our store teams by partnering with Interface,” says Figueredo.
Expanding With Interface
With Interface, Mister Car Wash has built a blueprint for safely expanding operations and gained significant efficiencies by integrating cameras with the vehicle anti-collision system. The design of the upgraded alarm system also ensured a significant reduction in false alarms.
Having upgraded over 90 Mister Car Wash locations, Interface is collaborating with Mister Car Wash to eventually bring most of its countrywide network of locations to the new technology standard.
“The true benefit of using Interface is their ability to really understand our problems and go the extra mile to suggest future-proof solutions that can scale. Their ability to bring together diverse systems from different vendors has tremendous value to Mister Car Wash. We now have the confidence to grow fast without sacrificing ROI,” says Figueredo.
“Unlike large service providers, Interface can create a solution that ticks all the boxes without making compromises.”
Jim Figueredo
Director of Asset Protection, Mister Car Wash
