Drive Compliance with Remote Audits
Leverage existing security cameras to enable Interface’s remote audit specialists to review key operations across all your locations. Analyze audit observations to take corrective steps and reward good performance.
How Does Remote Audit Work?
Interface can offer remote audits as an add-on service to remote video monitoring or as a stand-alone service that uses available video feeds.
1. Define Scope
- Identify standard operating procedures (SOPs) and compliance requirements
- Define frequency and schedule for audit
- Review known compliance gaps
2. Run Pilot
- Provide orientation to Interface’s remote audit specialists
- Conduct joint audit reviews with customer teams
- Validate reports and scorecards
3. Audit and Scorecards
- Conduct remote audits for all locations
- Deliver daily reports and scorecards
- Identify and fix security camera limitations for better remote audit results
What Are Remote Audit
Scorecards?
Suitable for Consumer-Facing Multi-Location Enterprises
Retail
- Are all employees in uniform?
- Were shopping carts left unattended outside the dressing area?
- Do shelves appear to be stocked and aisles clear of clutter?
- If floors appear to be wet, are there signs or cones visible?
- How many sales associates were on the floor on a specific date and time?
Restaurant Franchise
- Do employees change gloves when there is a cross-contamination risk?
- Was there a chef at the grill/sandwich station throughout the service period?
- Are employees following no eating/drinking policies at all stations?
- Was the POS register drawer closed between transactions?
- Are the employees arming/disarming alarm panels daily?
Hospitals
- Do mothers in the maternity ward have tags?
- Are hospital staff wearing personal protection equipment when entering the lab or quarantined areas?
- Are there at least two patient service associates present in the workstation while assembling trays for patients?
- Were proper cash handling procedures followed at the office?
- Are emergency exits, alarm panels, and fire extinguishers free from obstructions?
Frequently Asked Questions
Interface’s audit specialists can review operations for a wide range of SOPs. Some of the popular remote audit categories include:
- Loss prevention
- Cash handling
- Employee productivity
- Uniform compliance
- Staffing levels
- Customer service
- Safety compliance
- Cleanliness
- Procedure adherence
Onsite Audits
- Higher cost of conducting audits due to travel and related expenses.
- Might disrupt customer service and impact employee productivity at the time of audit.
- Frequency of onsite audits are limited and are linked to auditor availability, cost and scheduling constraints.
- Onside audits can be manipulated by employees and auditors may be subject to biases when interacting with employees.
Remote Audits
- Significantly cheaper when compared to onsite audits.
- Remote audits are conducted through security camera feeds with zero disruption.
- Remote audits can be conducted frqeuently during and even outside the business hours leveraging always-on security camera feeds and 24X7 monitoring capability.
- Remote audits are done discreetly without the knowledge of employees and audit specialists do not interact with employees when conducting the audit.
Ramp-Up Performance With Remote Site Audits
Related Services